UNDERSTANDING OPEN ORDERS


Open orders are all orders that you have not yet been dispatched (the order is still in your possession). It consists of two parts:

  1. AWAITING PAYMENT

The order status will be AWAITING PAYMENT if the client chose the EFT payment option, or if you added a manual order. The order therefore has only been placed, but not yet paid. When viewing an order with a AWAITING PAYMENT STAUTUS, you can download the quote or capture a payment.

SEE: AWAITING PAYMENT

2. IN PROGRESS

The order status will be IN PORGRESS when the payment is completed. Either you have manually captured the payment if a client has paid via EFT, or the client paid directly on your website (if available). When viewing an order with a PROCESSING STATUS, you can view the order information and download the invoice.

SEE: IN PROGRESS