CONFIRMING A GIFT CARD BALANCE
A Customer might contact you to confirm a Gift Card Balance. Along with the balance, you will also be able to see if there were any transactions on that specific Gift Card and on what date each transaction occurred. You will therefore be able to give detailed feedback to your customer.
From the Nimbl Portal, under the STORE tab, click on GIFT CARDS to open the drop down and click on the ISSUED GIFT CARDS button.
You will be able to SEARCH for the specific Gift Card Voucher. You can search by: EMAIL ADDRESS/ GIFT CARD CODE / ORDER NUMBER / CUSTOMER NAME.
Enter the relevant SEARCH TERM and click on the SEARCH button.
The details of the Issued Gift Card will appear. Click on the VIEW button to manage that specific Gift Card Voucher.
Here you can see all the details regarding the Gift Card Voucher. Now you can let your customer know their remaining balance and manage any queries regarding transactions.