This extension allow you to add either a Whatsapp Click to Chat widget or a TAWK.to live chat widget to your website. This allows you to interact with your clients in real time to raise your conversion rate on sales for your website.
HOW TO ACTIVATE/DEACTIVATE
From the Nimbl Portal, under the STORE tab, click on MY SHOP to open the drop down and click on the EXTENSIONS button.
Next to CHATTERBOX, click on the EDIT button.
Click on the ENABLE CHATTERBOX EXTENSION (to enable) and DISABLE CHATTERBOX EXTENSION (to disable)
You can choose which support chat you would prefer to use:
ADVANTAGES OF GOOD CUSTOMER SUPPORT
Customer retention is cheaper than customer acquisition.
Customer support represents your brand image, mission, and values.
Great customer support will create happy customers. Happy customers will refer others.
Customers are willing to pay more to companies who offer better customer support.
Proactive customer support creates marketing opportunities.
Excellent customer support is a competitive advantage.